Housekeeping Supervisor
Courtyard by Marriott at Phoenix-Mesa Gateway Airport
Mesa, AZ 85212
Operated under license from Marriott International, Inc. or one of its affiliates.

This is a position at a Franchised Marriott hotel. You will not be working directly for Marriott.

• Vacation
• 401(k)
• Flexible Schedule
• Health Insurance
• Monthly Bonus Program
• Competitive Wages
• Career Advancement Opportunities
• Monthly Celebration of the Staff

The Courtyard by Marriott at Phoenix-Mesa Gateway Airport is seeking an engaging, friendly, detail- oriented Housekeeping Supervisor. The ideal candidate is a hands-on individual, who is ready to work, is
driven to improve guest satisfaction, and develop our team of associates. The Housekeeping Supervisor’s primary responsibility will be to ensure excellence in hotel cleanliness and guest service.

JOB SUMMARY
Responsible for cleanliness and sanitation of the hotel, and maintaining established quality Brand
Standards.
ESSENTIAL JOB FUNCTIONS:
 Tour and inspect property on a daily basis and monitor for property cleanliness, safety and
security, product quality and exceptional service throughout the hotel
 Work to continuously improve GSS scores
 Conduct self-audits to improve performance and cleanliness
 Recruit, interview and hire housekeeping associates for assigned hotel. Meet Regularly with the
General Manager and Assistant General Manager to review staffing, morale and any disciplinary
issues
 Train and support all associates and ensure performance in accordance with established hotel
brand/SUNRIDGE standards
 Assist in new housekeeping associate orientation and onboarding
 Ongoing review of staff to ensure adherence to established policies and procedures
 Participate in monthly reward and recognition meeting/celebrate hotel and associate
achievements
 Establish and maintain open collaborative relationships with direct reports, team members and
partner General Manager and Assistant General Managers
 Compliance with Federal * State Labor Laws
 Maintain key control and lost and found, and ensure staff is trained in both
 Plan work schedules and room assignments with minimum disruption to our guests
 Perform technical and administrative duties, including writing and reviewing reports, monitoring
and ordering inventory, and oversight for ordering housekeeping supplies to ensure correct par
levels

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.
COMPETENCIES:
 Ethical Conduct
 Communication both verbal and written
 Dependable and customer focus
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
 Supervisory Experience in the Hospitality/Hotel Industry required
 Specific Brand knowledge is a plus
 Proficient in English language/Bilingual is a plus
 Intermediate computer skills (experience with data entry is a plus)
 Familiar with common computer software programs
 Must be willing to work holidays
 Some work in office
 Must be willing to work varied hours
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required
SUPERVISORY RESPONSIBILITY
This position supervisors the Housekeeping Room Attendants and Laundry Attendant.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the
employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including weekends.

EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Sunridge Hotel Group is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring,
promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national
origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Sunridge Hotel Group also prohibits
retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
Job Type: FULL-TIME